Relationship Customer care

Considerable resources are spent to acquire customers. How do you ensure customers are maintained?

The quality of the thinking of your staff determines the quality of service they will give your customers. This is a two-day course for organizations that aspire to be market leaders in their industry, achieve favourable client base by creating lasting win-win relationships with their clients.

Course Content: BENEFITS
Global Shifts.
The Power of the Mind.
Leves of customer experience.
Creating customer experience.
7 Principles of service leadership.
Understanding customer’s motivations.
Communication styles.
Creating win-win relationships with clients.
Proactive customer service.
Satisfied and repeat customers.
Revenue growth.